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Computer Aided Telephone Interviewing | Cati Surveys

Ensuring business success

Computer Aided Telephone InterviewingThe most important aspect of any business strategy, market research and analysis help you identify opportunities and improve the efficiency.

Faith Call Center offers market research to clients across the globe. With competent professionals and end-to-end market research surveys, we take the pulse of your targeted market. Our comprehensive marketing research includes focus groups, questionnaires, surveys and discussions to give you the required information. To conduct comprehensive research which answers marketing questions, we

  • Collect information
  • Set up one research plan
  • Analyze and present the findings

As a leader in conducting market research, we emphasize on the individual needs of our clients. With expert coordination and execution, we conduct a research that helps in minimizing the risks, finding new opportunities for companies, boosting sales and revenue, to name a few.

Our Marketing Research services:

Faith call center enables Computer-Aided Telephone Interviewing. It allows you to rapidly access your customers. The Computer-Aided Telephone Interviewing (CATI) software we use is integrated with a completely automated system. The rapid-dial feature is four times as productive as manual dialing. It will allow you to save much time and get more job done. The CATI software also keeps track of accurate and reliable data collection for marketing research. You can use them later whenever you need. All these services come to you at a competitive price. So you can get the most for the least by coming to us.

Our research team designs the questionnaire, analyzes the data and provides the interpreted results in respect of any research you may wish to undertake. We also provide a voice amplitude engine to analyze inbound calls. The voice amplitude system counts the number of words used, gauges the speed of spoken words and other reflections of human nature conveyed by one’s way of talking. With our expert analysis, you will get a better understanding of market requirements and customer behavior. When you know requirements of the market it will become easy for you to manipulate. Understanding customer behavior is also essential, it will enable you to handle any type of customers.

This complicated task can be handled effectively and professionally by us at the faith call center. We have an efficient team for each of the services that we provide. At Faith call center we understand that each service we provide is testimonial to our business’ efficiency. Save your costs and time by outsourcing this service to us.

  • Customer satisfaction surveys
  • Product usage and placement studies
  • New product development
  • Market segmentation studies
  • Advertising testing
  • Buyer behavior and need analysis
  • Pricing research
  • Attitudinal and image studies
  • Employee assessments/surveys
  • Event/conference feedback surveys
  • Remote and rural studies
  • Social, cultural and indigenous studies
  • Data Processing Services

Our Data Processing Services help clients save on time and costs. We provide timely and precise Data Processing services tailored to meet up the specific needs of businesses across the globe.

  • Report and Presentation Services

We provide full spectrum of Report and Presentation Services boosting our clients’ market potential and help them spread their customer base. Our experienced professionals know how to create the best reports and presentations. So, if a new idea for a product or service has sparked in your mind, let our marketing surveys tell you how well it will do in your city or across the country. Contact Us to find out how we can assist you with our marketing research.


Outsourcing to India – A Profitable Investment

Since the advent of global economy, outsourcing has become the order of today's business.India has risen as one of the most preferred destinations to scout for business process outsourcing companies. Many factors working in favor of India are high-end technology, best-of-breed infrastructure, cost effectiveness, time zone edge and a large number of manpower available which is educated and is fluent in English.

The world has become even since globalization and outsourcing has become the order of today's business. This outsourcing of manufacturing and service activities is benefiting not just the business firms and their employees but the entire economy of several countries. Nowadays businesses are taking advantage of modern communications technology particularly the internet in order to outsource the service activities to low-cost producers in other nations.



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Faith Call Center – Importance of Inbound Call Center Services

If you want to build robust relationship with your clients, then go for inbound call center services. Such services not only help you to improve your relationship with customers but also strengthen your brand identity. Attending customer's calls, queries and concerns are the primary functions of inbound call center services. Many times it happens that customer wants to enquire about product, facing some problems while purchasing, might have problems with already purchased products and many others. So it is the responsibility of inbound call center to resolve the issues and act as a link between the buyer and the business. Apart from that they also involved in activities like scheduling interviews with clients, accepting credit card payments, reservation desk services, database management services, trouble shooting and lots more.




We turned to Faith Call Center for help solving a market research problem involving complex subject matter and various data sets which required an in-depth industry understanding. They were able to very quickly and thoroughly understand the issues involved, and our key research needs. This enabled them to produce quantitative & qualitative interviews that generated desired result for us. They are a team of experienced researchers with a huge amount of enthusiasm. A good combination.

- CEO, Global Market Research Firm



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