Technical-Helpdesk | Help Desk Outsource, Outsourced Tech Support
This is an integrated service desk manned by qualified IT engineers with hands-on experience in customer handling. They are handpicked to suit the requirements of the business that outsources the Helpdesk services to us. They are apprised of specific product features and functions, the client’s requirements and business rules, reporting systems, escalation processes, etc, by a mentor. But outsourcing this high-end service to us, you will be saving your valuable time, money and at the same time, making a professional job of it. Make the best of this help desk service provided by us to optimize your business today.
Remote IT Support Services
Buyers of hi-tech products and services insist on post-sale technical support so they can resolve issues that might arise while exploiting the product / service. During the warranty period, such support is crucial because how the support is provided can make or mar the business. Businesses can play it safe by outsourcing the remote support help desk service,live answering service to faithcallcenter. Apart from providing support to your customers we can serve as an internal remote Helpdesk to your employees. We provide regular training to our staff working for these services and have an in-built mechanism to keep tab on the efficiency of work. By outsourcing to us, the clients can be assured of the quality of the services while focusing on their core business.
Post-sales Support Services
- Troubleshooting and problem resolution: We help your customer whenever troubleshooting is needed. We also help your customer resolve his / her problems as and when they arise.
- Installation Support: We help your customer during installation of the software solutions
- Warranty Support: We extend support to your customer during the period the warranty is in force
- Desktop Support: We support apt Desk top support too.M
- Application Support: We extend support to your customer whenever application-related problems arise
Managed Technical Support Services
- Network Support
- Remote Network Services
- Remote Server Services : Remote server management is also provided
- Remote Infrastructure Support: We offer infrastructure support to your customers remotely.
Technical Support Services
- Voice Support
- E-mail Support
- Chat Support
Enterprise Technical Helpdesk Services
- Issue Resolutions
- Knowledge Management
- Application Support
- Reporting and Decision Support
- Software Support
ArticlesOutsourcing to India – A Profitable Investment
Since the advent of global economy, outsourcing has become the order of today's business.India has risen as one of the most preferred destinations to scout for business process outsourcing companies. Many factors working in favor of India are high-end technology, best-of-breed infrastructure, cost effectiveness, time zone edge and a large number of manpower available which is educated and is fluent in English.
The world has become even since globalization and outsourcing has become the order of today's business. This outsourcing of manufacturing and service activities is benefiting not just the business firms and their employees but the entire economy of several countries. Nowadays businesses are taking advantage of modern communications technology particularly the internet in order to outsource the service activities to low-cost producers in other nations.
Press ReleasesFaith Call Center – Importance of Inbound Call Center Services
If you want to build robust relationship with your clients, then go for inbound call center services. Such services not only help you to improve your relationship with customers but also strengthen your brand identity. Attending customer's calls, queries and concerns are the primary functions of inbound call center services. Many times it happens that customer wants to enquire about product, facing some problems while purchasing, might have problems with already purchased products and many others. So it is the responsibility of inbound call center to resolve the issues and act as a link between the buyer and the business. Apart from that they also involved in activities like scheduling interviews with clients, accepting credit card payments, reservation desk services, database management services, trouble shooting and lots more.READ MORE
We turned to Faith Call Center for help solving a market research problem involving complex subject matter and various data sets which required an in-depth industry understanding. They were able to very quickly and thoroughly understand the issues involved, and our key research needs. This enabled them to produce quantitative & qualitative interviews that generated desired result for us. They are a team of experienced researchers with a huge amount of enthusiasm. A good combination.- CEO, Global Market Research Firm