Technical-Helpdesk | Help Desk Outsource, Outsourced Tech Support

This is an integrated service desk manned by qualified IT engineers with hands-on experience in customer handling. They are handpicked to suit the requirements of the business that outsources the Helpdesk services to us. They are apprised of specific product features and functions, the client requirements and business rules, reporting systems, escalation processes, etc, by a mentor. But outsourcing this high-end service to us, you will be saving your valuable time, money and at the same time, making a professional job of it. Make the best of this help desk service provided by us to optimize your business today.

help_desk

Remote IT Support Services

Buyers of hi-tech products and services insist on post-sale technical support so they can resolve issues that might arise while exploiting the product / service. During the warranty period, such support is crucial because how the support is provided can make or mar the business. Businesses can play it safe by outsourcing the remote support help desk service,live answering service to faithcallcenter. Apart from providing support to your customers we can serve as an internal remote Helpdesk to your employees. We provide regular training to our staff working for these services and have an in-built mechanism to keep tab on the efficiency of work. By outsourcing to us, the clients can be assured of the quality of the services while focusing on their core business.

Post-sales Support Services

  • Troubleshooting and problem resolution: We help your customer whenever troubleshooting is needed. We also help your customer resolve his / her problems as and when they arise.
  • Installation Support: We help your customer during installation of the software solutions
  • Warranty Support: We extend support to your customer during the period the warranty is in force
  • Desktop Support: We support apt Desk top support too.M
  • Application Support: We extend support to your customer whenever application-related problems arise

Post-sales Support Services

  • Network Support
  • Remote Network Services
  • Remote Server Services : Remote server management is also provided
  • Remote Infrastructure Support: We offer infrastructure support to your customers remotely.

Technical Support Services

  • Voice Support
  • E-mail Support
  • Chat Support

Enterprise Technical Helpdesk Services

  • Issue Resolutions
  • Knowledge Management
  • Application Support
  • Reporting and Decision Support
  • Software Support
  • Ticketing