{"id":724,"date":"2025-07-10T11:18:36","date_gmt":"2025-07-10T11:18:36","guid":{"rendered":"https:\/\/www.faithcallcenter.com\/blog\/?p=724"},"modified":"2025-07-11T12:08:58","modified_gmt":"2025-07-11T12:08:58","slug":"choosing-between-in-house-vs-outsourced-technical-support","status":"publish","type":"post","link":"https:\/\/www.faithcallcenter.com\/blog\/choosing-between-in-house-vs-outsourced-technical-support\/","title":{"rendered":"Choosing Between In-House vs. Outsourced Technical Support"},"content":{"rendered":"\n<p>In today\u2019s fast-paced digital world, <a href=\"https:\/\/www.faithcallcenter.com\/blog\/how-help-desk-support-services-can-support-your-it-business\/\">businesses rely heavily on seamless technical support<\/a> to keep operations running smoothly. But here\u2019s the big question\u2014should you build an\u00a0in-house technical support team<strong>\u00a0<\/strong>or outsource\u00a0it to experts?<\/p>\n\n\n\n<p>This guide breaks down the\u00a0costs, efficiency, pros, and cons\u00a0of both options, helping you make an\u00a0<strong>informed decision<\/strong>\u00a0tailored to your business needs.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">In-House Technical Support: Full Control at a Higher Cost<\/h2>\n\n\n\n<h3 class=\"wp-block-heading\">What is In-House Technical Support?<\/h3>\n\n\n\n<p>An in-house team consists of\u00a0full-time employees\u00a0dedicated solely to your company\u2019s IT needs. They work from your office, understand your systems intimately, and align closely with your business goals.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Pros of In-House Support<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Direct Oversight<\/strong>&nbsp;\u2013 You have complete control over workflows, response times, and issue resolution.<\/li>\n\n\n\n<li><strong>Better Product Knowledge<\/strong>&nbsp;\u2013 Internal teams have a deep understanding of your products, leading to&nbsp;faster and<strong> more accurate solutions<\/strong>.<\/li>\n\n\n\n<li><strong>Stronger Security<\/strong>&nbsp;\u2013 Sensitive data stays within your organisation, reducing third-party risks.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">Cons of In-House Support<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>High Costs<\/strong>\u00a0\u2013 Salaries, benefits, training, and infrastructure can cost\u00a050-70% more\u00a0than outsourcing.<\/li>\n\n\n\n<li><strong>Limited Scalability<\/strong>&nbsp;\u2013 Hiring and training new staff for sudden demand spikes is slow and expensive.<\/li>\n\n\n\n<li><strong>After-Hours Challenges<\/strong>\u00a0\u2013 Providing\u00a024\/7 support\u00a0requires shift rotations, increasing operational costs.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Outsourced Technical Support: Cost-Effective &amp; Scalable<\/h2>\n\n\n\n<h3 class=\"wp-block-heading\">What is Outsourced Technical Support?<\/h3>\n\n\n\n<p>Outsourcing means <a href=\"https:\/\/www.faithcallcenter.com\/technical-helpdesk-support-services-india.html\">partnering with a\u00a0third-party provider<\/a>\u00a0(like a call centre in India) to handle your IT support. These teams offer\u00a0round-the-clock service\u00a0at a fraction of in-house costs.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Pros of Outsourcing<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Massive Cost Savings<\/strong>\u00a0\u2013 Save\u00a030-50%\u00a0compared to in-house teams, thanks to lower labour costs in countries like India.<\/li>\n\n\n\n<li><strong>24\/7 Availability<\/strong>\u00a0\u2013 No more worrying about night shifts\u2014outsourced teams operate\u00a024\/7, ensuring uninterrupted support.<\/li>\n\n\n\n<li><strong>Access to Global Talent<\/strong>\u00a0\u2013 Tap into a\u00a0highly skilled IT workforce\u00a0with expertise in diverse technologies.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">Cons of Outsourcing<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Less Direct Control<\/strong>&nbsp;\u2013 You rely on the vendor\u2019s processes, which may not align perfectly with your internal workflows.<\/li>\n\n\n\n<li><strong>Potential Communication Gaps<\/strong>&nbsp;\u2013 Time zone differences and language barriers can sometimes slow issue resolution.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Cost &amp; Efficiency Comparison: Which One Wins?<\/h2>\n\n\n\n<figure class=\"wp-block-table\"><table class=\"has-fixed-layout\"><thead><tr><td><strong>Factor<\/strong><strong><\/strong><\/td><td><strong>In-House Support<\/strong><strong><\/strong><\/td><td><strong>Outsourced Support<\/strong><strong><\/strong><\/td><\/tr><\/thead><tbody><tr><td><strong>Cost<\/strong><\/td><td>High (salaries, infrastructure)<\/td><td>Low (pay-per-use model)<\/td><\/tr><tr><td><strong>Scalability<\/strong><\/td><td>Limited (slow hiring)<\/td><td>Instant (flexible teams)<\/td><\/tr><tr><td><strong>Expertise<\/strong><\/td><td>Deep but narrow<\/td><td>Broad (multi-industry experience)<\/td><\/tr><tr><td><strong>Security<\/strong><\/td><td>Strong (internal control)<\/td><td>Requires vendor vetting<\/td><\/tr><tr><td><strong>Availability<\/strong><\/td><td>Limited (business hours)<\/td><td>24\/7 (global teams)<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n<p><strong>Stats You Should Know:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>59% of businesses\u00a0outsource IT to cut costs and improve efficiency.<\/li>\n\n\n\n<li>India\u2019s IT outsourcing market is expected to reach\u00a0$350 billion by 2025, thanks to skilled talent and cost benefits.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Which Option is Best for Your Business?<\/h2>\n\n\n\n<h3 class=\"wp-block-heading\">Choose In-House If:<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>You handle\u00a0highly sensitive data\u00a0(e.g., finance, healthcare).<\/li>\n\n\n\n<li>You need\u00a0full control\u00a0over support operations.<\/li>\n\n\n\n<li>Your budget allows for\u00a0long-term investment\u00a0in staff.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">Choose Outsourcing If:<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>You want\u00a0cost-effective, 24\/7 support.<\/li>\n\n\n\n<li>You need\u00a0quick scalability\u00a0for seasonal demand.<\/li>\n\n\n\n<li>You prefer\u00a0access to global IT experts\u00a0without the hassle of hiring.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">FAQs:<\/h2>\n\n\n\n<h3 class=\"wp-block-heading\">1. How much can I save by outsourcing IT support?<\/h3>\n\n\n\n<p>Businesses save\u00a030-50%\u00a0compared to in-house teams, thanks to lower labour costs in outsourcing hubs like India.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">2. Is outsourced tech support secure?<\/h3>\n\n\n\n<p>Yes, if you choose a reputable vendor that is ISO\/GDPR compliant and has strict data protection policies.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">3. Can outsourced teams match in-house response times?<\/h3>\n\n\n\n<p>Many outsourced providers offer SLA-backed guarantees, with response times of 1\u20132 hours for critical issues.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">4. What industries benefit most from outsourcing?<\/h3>\n\n\n\n<p>E-commerce, SaaS, telecom, and startups benefit greatly due to\u00a0scalability and cost efficiency.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">5. Can I easily switch from in-house to outsourced support?<\/h3>\n\n\n\n<p>Yes! Many providers offer\u00a0seamless transitions, including knowledge transfer and staff training.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Final Verdict: What\u2019s Best for Your Business?<\/h2>\n\n\n\n<p>There\u2019s no one-size-fits-all answer\u2014in-house support offers control, while outsourcing delivers cost efficiency and scalability.<\/p>\n\n\n\n<p>If you\u2019re leaning towards outsourced technical support, consider partnering with a trusted provider like <a href=\"https:\/\/www.faithcallcenter.com\/\">Faith Call Center<\/a>. With 24\/7 expert assistance, cost-effective solutions, and proven ITIL-aligned processes, they ensure your business runs smoothly without breaking the bank.<\/p>\n\n\n\n<p>Need help deciding? <a href=\"https:\/\/www.faithcallcenter.com\/contact-us.html\">Contact<\/a> the Faith Call Center today for a complimentary consultation!<\/p>\n","protected":false},"excerpt":{"rendered":"<p>In today\u2019s fast-paced digital world, businesses rely heavily on seamless technical support to keep operations running smoothly. But here\u2019s the big question\u2014should you build an\u00a0in-house technical support team\u00a0or outsource\u00a0it to experts? This guide breaks down the\u00a0costs, efficiency, pros, and cons\u00a0of both options, helping you make an\u00a0informed decision\u00a0tailored to your business needs. In-House Technical Support: Full &hellip; <a href=\"https:\/\/www.faithcallcenter.com\/blog\/choosing-between-in-house-vs-outsourced-technical-support\/\" class=\"more-link\">Continue reading<span class=\"screen-reader-text\"> &#8220;Choosing Between In-House vs. Outsourced Technical Support&#8221;<\/span><\/a><\/p>\n","protected":false},"author":5,"featured_media":725,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[],"class_list":["post-724","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-uncategorized"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.9 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Technical Helpdesk Support | In-House or Outsourced? | Faith Call Center<\/title>\n<meta name=\"description\" content=\"Need reliable helpdesk support services? Determine whether in-house or outsourced IT support is the best fit for your business. Get expert IT solutions today!\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.faithcallcenter.com\/blog\/choosing-between-in-house-vs-outsourced-technical-support\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Technical Helpdesk Support | In-House or Outsourced? | Faith Call Center\" \/>\n<meta property=\"og:description\" content=\"Need reliable helpdesk support services? Determine whether in-house or outsourced IT support is the best fit for your business. Get expert IT solutions today!\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.faithcallcenter.com\/blog\/choosing-between-in-house-vs-outsourced-technical-support\/\" \/>\n<meta property=\"og:site_name\" content=\"No Blog Title Set\" \/>\n<meta property=\"article:published_time\" content=\"2025-07-10T11:18:36+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2025-07-11T12:08:58+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.faithcallcenter.com\/blog\/wp-content\/uploads\/2025\/07\/helpdesk-support-services.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"1000\" \/>\n\t<meta property=\"og:image:height\" content=\"667\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Admin\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Admin\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"4 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/www.faithcallcenter.com\/blog\/choosing-between-in-house-vs-outsourced-technical-support\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/www.faithcallcenter.com\/blog\/choosing-between-in-house-vs-outsourced-technical-support\/\"},\"author\":{\"name\":\"Admin\",\"@id\":\"https:\/\/www.faithcallcenter.com\/blog\/#\/schema\/person\/6ba2d268dd4a145c57196afee64a308e\"},\"headline\":\"Choosing Between In-House vs. Outsourced Technical Support\",\"datePublished\":\"2025-07-10T11:18:36+00:00\",\"dateModified\":\"2025-07-11T12:08:58+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/www.faithcallcenter.com\/blog\/choosing-between-in-house-vs-outsourced-technical-support\/\"},\"wordCount\":658,\"image\":{\"@id\":\"https:\/\/www.faithcallcenter.com\/blog\/choosing-between-in-house-vs-outsourced-technical-support\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/www.faithcallcenter.com\/blog\/wp-content\/uploads\/2025\/07\/helpdesk-support-services.jpg\",\"inLanguage\":\"en-US\"},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.faithcallcenter.com\/blog\/choosing-between-in-house-vs-outsourced-technical-support\/\",\"url\":\"https:\/\/www.faithcallcenter.com\/blog\/choosing-between-in-house-vs-outsourced-technical-support\/\",\"name\":\"Technical Helpdesk Support | In-House or Outsourced? | Faith Call Center\",\"isPartOf\":{\"@id\":\"https:\/\/www.faithcallcenter.com\/blog\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/www.faithcallcenter.com\/blog\/choosing-between-in-house-vs-outsourced-technical-support\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/www.faithcallcenter.com\/blog\/choosing-between-in-house-vs-outsourced-technical-support\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/www.faithcallcenter.com\/blog\/wp-content\/uploads\/2025\/07\/helpdesk-support-services.jpg\",\"datePublished\":\"2025-07-10T11:18:36+00:00\",\"dateModified\":\"2025-07-11T12:08:58+00:00\",\"author\":{\"@id\":\"https:\/\/www.faithcallcenter.com\/blog\/#\/schema\/person\/6ba2d268dd4a145c57196afee64a308e\"},\"description\":\"Need reliable helpdesk support services? Determine whether in-house or outsourced IT support is the best fit for your business. Get expert IT solutions today!\",\"breadcrumb\":{\"@id\":\"https:\/\/www.faithcallcenter.com\/blog\/choosing-between-in-house-vs-outsourced-technical-support\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/www.faithcallcenter.com\/blog\/choosing-between-in-house-vs-outsourced-technical-support\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/www.faithcallcenter.com\/blog\/choosing-between-in-house-vs-outsourced-technical-support\/#primaryimage\",\"url\":\"https:\/\/www.faithcallcenter.com\/blog\/wp-content\/uploads\/2025\/07\/helpdesk-support-services.jpg\",\"contentUrl\":\"https:\/\/www.faithcallcenter.com\/blog\/wp-content\/uploads\/2025\/07\/helpdesk-support-services.jpg\",\"width\":1000,\"height\":667,\"caption\":\"In-House vs Outsourced Tech Support\"},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/www.faithcallcenter.com\/blog\/choosing-between-in-house-vs-outsourced-technical-support\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/www.faithcallcenter.com\/blog\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Choosing Between In-House vs. Outsourced Technical Support\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/www.faithcallcenter.com\/blog\/#website\",\"url\":\"https:\/\/www.faithcallcenter.com\/blog\/\",\"name\":\"No Blog Title Set\",\"description\":\"\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/www.faithcallcenter.com\/blog\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"},{\"@type\":\"Person\",\"@id\":\"https:\/\/www.faithcallcenter.com\/blog\/#\/schema\/person\/6ba2d268dd4a145c57196afee64a308e\",\"name\":\"Admin\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/www.faithcallcenter.com\/blog\/#\/schema\/person\/image\/\",\"url\":\"https:\/\/secure.gravatar.com\/avatar\/ce57637c9ae817cd3f2c0cbb98a43c44d7eddfbc2fe9c3cde0abeaf88e6d999f?s=96&d=mm&r=g\",\"contentUrl\":\"https:\/\/secure.gravatar.com\/avatar\/ce57637c9ae817cd3f2c0cbb98a43c44d7eddfbc2fe9c3cde0abeaf88e6d999f?s=96&d=mm&r=g\",\"caption\":\"Admin\"}}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Technical Helpdesk Support | In-House or Outsourced? | Faith Call Center","description":"Need reliable helpdesk support services? Determine whether in-house or outsourced IT support is the best fit for your business. Get expert IT solutions today!","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.faithcallcenter.com\/blog\/choosing-between-in-house-vs-outsourced-technical-support\/","og_locale":"en_US","og_type":"article","og_title":"Technical Helpdesk Support | In-House or Outsourced? | Faith Call Center","og_description":"Need reliable helpdesk support services? Determine whether in-house or outsourced IT support is the best fit for your business. Get expert IT solutions today!","og_url":"https:\/\/www.faithcallcenter.com\/blog\/choosing-between-in-house-vs-outsourced-technical-support\/","og_site_name":"No Blog Title Set","article_published_time":"2025-07-10T11:18:36+00:00","article_modified_time":"2025-07-11T12:08:58+00:00","og_image":[{"width":1000,"height":667,"url":"https:\/\/www.faithcallcenter.com\/blog\/wp-content\/uploads\/2025\/07\/helpdesk-support-services.jpg","type":"image\/jpeg"}],"author":"Admin","twitter_card":"summary_large_image","twitter_misc":{"Written by":"Admin","Est. reading time":"4 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/www.faithcallcenter.com\/blog\/choosing-between-in-house-vs-outsourced-technical-support\/#article","isPartOf":{"@id":"https:\/\/www.faithcallcenter.com\/blog\/choosing-between-in-house-vs-outsourced-technical-support\/"},"author":{"name":"Admin","@id":"https:\/\/www.faithcallcenter.com\/blog\/#\/schema\/person\/6ba2d268dd4a145c57196afee64a308e"},"headline":"Choosing Between In-House vs. Outsourced Technical Support","datePublished":"2025-07-10T11:18:36+00:00","dateModified":"2025-07-11T12:08:58+00:00","mainEntityOfPage":{"@id":"https:\/\/www.faithcallcenter.com\/blog\/choosing-between-in-house-vs-outsourced-technical-support\/"},"wordCount":658,"image":{"@id":"https:\/\/www.faithcallcenter.com\/blog\/choosing-between-in-house-vs-outsourced-technical-support\/#primaryimage"},"thumbnailUrl":"https:\/\/www.faithcallcenter.com\/blog\/wp-content\/uploads\/2025\/07\/helpdesk-support-services.jpg","inLanguage":"en-US"},{"@type":"WebPage","@id":"https:\/\/www.faithcallcenter.com\/blog\/choosing-between-in-house-vs-outsourced-technical-support\/","url":"https:\/\/www.faithcallcenter.com\/blog\/choosing-between-in-house-vs-outsourced-technical-support\/","name":"Technical Helpdesk Support | In-House or Outsourced? | Faith Call Center","isPartOf":{"@id":"https:\/\/www.faithcallcenter.com\/blog\/#website"},"primaryImageOfPage":{"@id":"https:\/\/www.faithcallcenter.com\/blog\/choosing-between-in-house-vs-outsourced-technical-support\/#primaryimage"},"image":{"@id":"https:\/\/www.faithcallcenter.com\/blog\/choosing-between-in-house-vs-outsourced-technical-support\/#primaryimage"},"thumbnailUrl":"https:\/\/www.faithcallcenter.com\/blog\/wp-content\/uploads\/2025\/07\/helpdesk-support-services.jpg","datePublished":"2025-07-10T11:18:36+00:00","dateModified":"2025-07-11T12:08:58+00:00","author":{"@id":"https:\/\/www.faithcallcenter.com\/blog\/#\/schema\/person\/6ba2d268dd4a145c57196afee64a308e"},"description":"Need reliable helpdesk support services? Determine whether in-house or outsourced IT support is the best fit for your business. Get expert IT solutions today!","breadcrumb":{"@id":"https:\/\/www.faithcallcenter.com\/blog\/choosing-between-in-house-vs-outsourced-technical-support\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.faithcallcenter.com\/blog\/choosing-between-in-house-vs-outsourced-technical-support\/"]}]},{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/www.faithcallcenter.com\/blog\/choosing-between-in-house-vs-outsourced-technical-support\/#primaryimage","url":"https:\/\/www.faithcallcenter.com\/blog\/wp-content\/uploads\/2025\/07\/helpdesk-support-services.jpg","contentUrl":"https:\/\/www.faithcallcenter.com\/blog\/wp-content\/uploads\/2025\/07\/helpdesk-support-services.jpg","width":1000,"height":667,"caption":"In-House vs Outsourced Tech Support"},{"@type":"BreadcrumbList","@id":"https:\/\/www.faithcallcenter.com\/blog\/choosing-between-in-house-vs-outsourced-technical-support\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/www.faithcallcenter.com\/blog\/"},{"@type":"ListItem","position":2,"name":"Choosing Between In-House vs. Outsourced Technical Support"}]},{"@type":"WebSite","@id":"https:\/\/www.faithcallcenter.com\/blog\/#website","url":"https:\/\/www.faithcallcenter.com\/blog\/","name":"No Blog Title Set","description":"","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.faithcallcenter.com\/blog\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"},{"@type":"Person","@id":"https:\/\/www.faithcallcenter.com\/blog\/#\/schema\/person\/6ba2d268dd4a145c57196afee64a308e","name":"Admin","image":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/www.faithcallcenter.com\/blog\/#\/schema\/person\/image\/","url":"https:\/\/secure.gravatar.com\/avatar\/ce57637c9ae817cd3f2c0cbb98a43c44d7eddfbc2fe9c3cde0abeaf88e6d999f?s=96&d=mm&r=g","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/ce57637c9ae817cd3f2c0cbb98a43c44d7eddfbc2fe9c3cde0abeaf88e6d999f?s=96&d=mm&r=g","caption":"Admin"}}]}},"_links":{"self":[{"href":"https:\/\/www.faithcallcenter.com\/blog\/wp-json\/wp\/v2\/posts\/724","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.faithcallcenter.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.faithcallcenter.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.faithcallcenter.com\/blog\/wp-json\/wp\/v2\/users\/5"}],"replies":[{"embeddable":true,"href":"https:\/\/www.faithcallcenter.com\/blog\/wp-json\/wp\/v2\/comments?post=724"}],"version-history":[{"count":2,"href":"https:\/\/www.faithcallcenter.com\/blog\/wp-json\/wp\/v2\/posts\/724\/revisions"}],"predecessor-version":[{"id":728,"href":"https:\/\/www.faithcallcenter.com\/blog\/wp-json\/wp\/v2\/posts\/724\/revisions\/728"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.faithcallcenter.com\/blog\/wp-json\/wp\/v2\/media\/725"}],"wp:attachment":[{"href":"https:\/\/www.faithcallcenter.com\/blog\/wp-json\/wp\/v2\/media?parent=724"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.faithcallcenter.com\/blog\/wp-json\/wp\/v2\/categories?post=724"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.faithcallcenter.com\/blog\/wp-json\/wp\/v2\/tags?post=724"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}