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Since the advent of global economy, outsourcing has become the order of today’s business.India has risen as one of the most preferred destinations to scout for business process outsourcing companies. Many factors working in favor of India are high-end technology, best-of-breed infrastructure, cost effectiveness, time zone edge and a large number of manpower available which is educated and is fluent in English.
The world has become even since globalization and outsourcing has become the order of today’s business. This outsourcing of manufacturing and service activities is benefiting not just the business firms and their employees but the entire economy of several countries. Nowadays businesses are taking advantage of modern communications technology particularly the internet in order to outsource the service activities to low-cost producers in other nations.
Almost every business organization is stepping a new stone of growth and development with the assistance of outsourcing as it is cost effective and the energy of business can be directed at the competencies of a particular business. It is also beneficial in terms of making a more efficient use of labor, capital, technology and resources. Many researches and surveys conducted recently, to gather figurative information about these outsourcing companies as well as their performance show India as one of the most preferred locations to scout for business process outsourcing companies.
India has high-end technology, best-of-breed infrastructure and time zone edge. These three factors have made it the global hub for offshore business process outsourcing. The same services with the same level of quality are offered in India at a much lower cost in comparison to other countries. India offers organized functionality, great flexibility and cost effective structured process coupled with the technical expertise and value added facilities. All these save hidden costs like training, overheads and infrastructure cost which can eat up your investment. Organizations don’t have to spend on setting up the right kind of technology and later maintaining it.
The prime advantage of outsourcing to India is that as it has a large number of manpower available which is educated and is fluent in English. People work for lesser salary in comparison to Western countries, and are more hardworking. Due to India becoming a hub of outsourcing business – availability of skilled labor is getting easier day by day. In addition to all this, a stable government in India has increased the confidence of investors and the open door policy which has been an inviting gesture.
Bangalore, Chennai, Hyderabad, Indore, Kolkata, Pune, Mumbai and Ahmedabad Tier I cities that are leading IT cities in India. With rising infrastructure costs in these cities, many BPOs are shifting operations to Tier II cities like Nashik, Mangalore, Mysore, Coimbatore, Chandigarh, Nagpur, Jaipur, Vishakapatnam, Lucknow and many others. The Government of India in partnership with private infrastructure corporations is working on bringing all around development and providing robust infrastructure across the nation. Few entrepreneurs who have a vision of bringing the rural India into the mainstream of knowledge economy have found an opportunity here, setting rural BPOs.
It is believed that the growth of India’s outsourcing sector is wildly optimistic and according to NASSCOM, it is expected to grow three fold in revenue by the end of the decade. Companies that outsource skilled jobs clearly benefit from lower costs, enhanced competitiveness in the global economy and greater profits. Not only the business organizations but this call center answering service has also benefited the customers with lower prices made possible by global outsourcing.
The author of this article is associated with Faith Call Center, one of the leading business process outsourcing companies in India.
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