What Makes a Great Multilingual Call Center?

Though English call centers are the dominant force in the sector, companies with global presence are offering the facility of native language support to their customers in order to strengthen and expand the satisfaction level of their customers. Consequently there is a continuous rise in the number of multilingual call centers in the market. Call centers have also significantly evolved in the services they deliver that is no longer restricted to voice support over the phone. Rather the services include email and web chat communications and social media interactions as well.

Following are some of the capabilities you must look for when you decide to hire the services of a third party to handle your customer support service:

  • A good email management system with following features:
    • Automation solutions for classifying and sorting emails based on the content
    • Routing, tracking and prioritizing an email based on the content and the customer id
    • Automatic acknowledgement of receipt of a customer email with a ticket number for easy tracking
    • A recommendation agent that suggests answers to the questions raised in the email
  • A real-time web chat with the following capabilities:
    • Compiling the transcript of a customer chat interaction for later use whenever required
    • A chat bot functionality to welcome and productively engage the customer while waiting for the customer representative
    • Sending URLs, text and multimedia files and pushing a webpage to the window on the customer’s screen when required such as providing links to self help instructions
  • Good social media engagement, in case you desire and that varies depends on the social media platform you choose to engage with your customers

 

Multilingual call centers in India is a great choice if you are planning to outsource the support to third party vendors for the following reasons:

  • Skilled call center agents with adequate training
  • Time zone advantage that allows 24×7 customer support
  • Technical and infrastructural capabilities
  • Cost-effective services
  • Years of experience

Submitted by

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September 10th, 2018

Hire the Best B2B Lead Generation Service in India

Clients are the prime reason for the existence of any company and leads are the source for the clients. So, it’ll not be an overstatement to say that leads are the lifeline of your company that bring in clients and ultimately business, profits and growth. B2B lead generation, therefore, is an important task for any business and a crucial position to occupy.

 

Though the Internet can get you anything and everything these days, it can’t help you lay your hands on a bag full of leads. Instead you need to know how to use it strategically along the way in conjunction with other activities, interactions and effort for a successful lead generation. You may even take the help of B2B lead generation services in India and given their focus and expertise, you are more likely to taste success in the B2B lead generation task.

 

Following are some tips for B2B lead generation:

Social media

  • Use social media to direct visitors to your website by providing links to your website and/or your landing page
  • Create newsletter signups on your social media pages
  • Prompt your visitors to give you feedback, visit your landing page or present them with one of your products right there
  • LinkedIn is the strongest social media platform for B2B lead generation, so make sure you are active by joining groups, participating in discussions and even pay for lead collection.

Free stuff

  • Give away useful digital tools and/or resources, content, images, tracks, guides and more to your interested visitors
  • When they give you their email address for delivery of the stuff, it goes into your database for use as a lead

Marketing Automation

  • Helps you deliver the most relevant content to each of your target audience which increases the probability of converting them into your clients
  • It saves your time by taking care of time-consuming and repetitive marketing tasks
  • It even keeps track of the buying and social media behavior of your target audience to help you fine tune your marketing strategy in order to maximize the conversion rate
  • Though it’s not a breezy affair, if you put in hard work in the setup process, then the whole thing is a success

Take the help of one of the B2B lead generation services in India for a successful and convenient lead generation strategy that can do wonders for your business growth and profits.

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September 10th, 2018

Importance of customer support service

In any business scenario, customer is regarded as the king/queen and not without reasons. After all, customer is the prime reason for the existence and growth of your business, regardless of whether you are in the service or manufacturing sector. So, it goes without saying that if you treat the customer well, your business is sure to grow by leaps and bounds.

 

What is customer support service?

The service that your organization offers to the customers before, during and after the purchase of a product or service from your company is what is termed as customer support service. It covers a whole gamut of things right from how the employees interact with the customer, handle service requests both important and miniscule, receive the feedback both positive as well as negative and of course the quality of the service regarding the product or service. Basically, it is all about treating your customers with fairness and respect and making them feel valued and really good.

 

Why is it important?

Despite the fact that quality customer support service requires time, effort and resources on your part, the importance of customer service lies in the fact that it is the one of the most crucial factors that can generate new leads for your business making you successful in your field.

 

Customers generally share their opinions regarding the businesses they come in contact with both by means of word of mouth and online and via the social media. Therefore, the quality of your product and/or service and that of your customer service become all the more crucial. In addition, you also need to keep your eyes and ears open both in the real as well as the online world regarding the reviews about your company, so that you can quickly get to the problematic area and resolve it before any major damage is done.

 

Outsourcing Customer support service

Given the importance of customer service and its investment requirements, outsourcing it to a third party is a good idea. Find an ISO certified company with high quality and professional standards to take care of your customer support service and you can concentrate on the core areas of your business.

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July 9th, 2018

Data Validation Service: To Outsource or Not?

Just to refresh

Every company maintains several databases depending upon the nature of their business and every database is important to the company’s growth. Given the importance, it is highly essential that the information maintained in the databases is accurate and validated time and again to ensure that it remains up-to-date. Therefore data validation services are equally important if not more.

To outsource or not to outsource

As much as data validation services are important, they are resource intensive tasks that require time, investment and commitment. In addition, they may distract you from your core business goals. These are strong enough reasons to outsource data validation services to a third party. But there are certain reasons that work against outsourcing too. Let us have a look at reasons both for and against the outsourcing of the task.

Strong reasons for outsourcing

  • Cost effective: Rather than dedicating manpower and other resources to this crucial yet non-core task, it may be outsourced to a third party who specializes in it, which will definitely bring down the costs as well.
  • Expertise: Since the core function of the third party is data validation, they are better trained and more effective in carrying out this task.
  • Up-to-date task status: Since there is a dedicated team to take care of data validation, there is no lag in keeping your databases updated at all times.

Reasons to keep it in house

  • Data security and privacy: Your data is quite sensitive both for your business as well as for your customers and needs to be protected well. This is the most important reason against not outsourcing your data validation task to a third party.
  • Lax in task completion: A third party may not be as concerned about completing the task properly and diligently as much as you.

Though the reasons are strong enough for both the sides, if you choose an ISO certified company for outsourcing your data validation services in India, you can expect quality service at a nominal cost. With qualified and talented workforce and strong ethics and business norms, your decision to outsource data validation services in India will be in the best interests of your company.

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April 25th, 2018

Small team aspiring for better productivity? Get support of virtual assistant services for enhanced results

Achieving good productivity with a small team is always not that easy. Every small business firm started with a motive to build some great results will definitely faces problems. Especially in handling the customers as well as building the team in the same time. If you are in such condition feeling difficult to manage office assignments and clients simultaneously, then take support of the virtual assistant services.

The concept of Virtual assistant is almost the same like the outsourcing. The difference is outsourcing is given by the large companies with adequate budget. On the other side, virtual assistant in India and many other extents of the world provide best solution for your business needs in limited cost. These virtual assistant services are offered at hourly basis and it is cost effective too. Let us look into the benefits of having a virtual service for a small business.

Advantages of taking virtual assistant

  • Increase in productivity – The virtual assistant look after the repetitive activities and administrative activities of the business. So, business owners can concentrate more on bring creative products or outputs.
  • Reduced Man Power – Additional full time staffing is not necessary as the virtual assistants can do several tasks with great precise.
  • Cost effective – You don’t need to offer space, desk and internet that will reduce your administrative costs.
  • Round the clock support – Virtual assistant services will be available 24/7 through telephone and e-mail.
  • Task based services – Individual task based services reduce your financial tasks that includes billing, invoicing and assistance in administration tasks.

Types of Virtual assistance for small business firm

Professional service providers offering virtual assistant in India helps in small business firm in following activities

Marketing Assistance: Virtual services have in-depth knowledge of internet and helps in marketing of the business in online.

Executive assistance: Virtual services will be taking care of all secretarial and day to day activities saving the time of the boss. Some are contact management, calendar management, fixing appointment, etc.

Administrative assistance: Taking care of documentation and file updating, email management, database or CRM management and many more.

There are many other services like internet research, technical support services, data managing and data recovery services that are also offered by the virtual assistant services.

E-virtual services have always proved to be better than the normal full time working. Especially for small business firms it saves a lot of bucks and of course the valuable time too.

Think before you select a good virtual assistant service for your business. Empower them with a clear ideology about your business service. Sure, they will bring you the best results.

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April 10th, 2018

What are the benefits of outsourcing data entry services to India?

Regardless of your company’s size, managing and processing all your data in to useful information is very critical. Everything boils down to doing your business in an efficient and profitable manner. When you can get your data entry done from India in less than half the price you would spend otherwise, why not outsource? Outsourcing data entry services in India is among the safest and the most cost effective thing that your business can invest in.

Why India is the most desired place for outsourcing?

  • Third largest English speaking nation
  • Ranked in top ten outsourcing destinations in the world
  • Abundant manpower resource
  • Less manpower cost

Benefits of data entry outsourcing services in India

  • Reduced operating cost: This is one of the biggest benefits of data entry outsourcing services in India. Companies can save on resources, cost, overheads and investment.
  • High quality services: When companies across the world talk about outsourcing services, they find India as their go to destination.  Indian outsourcing companies use latest technologies to deliver you high quality data entry services.
  • 100% accurate services: You can be rest assured that the data entry outsourcing companies in India provide you 100% accurate services as the professionals gather complete information related to your data and then start processing it.
  • Quick turnaround time: Indian outsourcing companies have a huge pool of expert data entry professionals who can perform complex data processes with a shortest turnaround time.
  • Highly efficient workforce: India has a large workforce which is not only young but also have a solid education background. This enables the Indian outsourcing companies to provide services which are beyond expectations.
  • Security and confidentiality of data: Indian outsourcing companies follow strict privacy standards where data security and confidentiality is given main priority.

The world has seen all the benefits of outsourcing and this remains one of the core components of the business strategies across the globe. So, outsource the data entry services in India and get all the advantages they have to offer.

Submitted by

fccs
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March 3rd, 2018

How to find the ideal provider for outsourcing technical support?

technical support services

Sometimes the business houses are in a dilemma whether to outsource the technical support. Questions arise as to whether the third party will be able to properly handle the client relationship or not and whether the quality of service will be maintained. However, the decision of outsourcing technical support services of a business can be the best for the business.

But whom to outsource? 

This is a very vital point because an efficient technical support services provider for your business can work wonders with its growth and profitability. So when you have made the decision to outsource the technical support part, keep the following points in mind while searching for the provider.

Ready to support 24X7

Technical snags can happen at any time of the day. Also the international customers may call up at different times. So this is extremely important that the technical support services India is available throughout the day whenever the client contacts for help. This increases the trustability in the brand and helps the customer choose the brand without a second thought because they know they will get help whenever they need.

Technical knowledge

The firms whom you choose for the technical support services India for your business should have sound technical knowledge about the product or the domain in which the business specializes. The executives should have the capability to solve any type of query or be able to troubleshoot any problems that the client may be facing. Effective support is only possible with proper subjective and practical knowledge about the product.

Budget

The budget allotted for technical support team should be kept in mind while choosing the outsourcing team. Many firms may be able to provide support within low cost but it should also not at all compromise with the service provided. The optimum balance of budget and quality of service is the ultimate desirable benefit of the outsourcing firm that you choose for your business technical support.

So keeping the above points in mind, choose your ideal technical support outsourcing form and head on with business growth!

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fccs
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January 3rd, 2018

Why Customer Service should be outsourced to professionals?

Customer Support Service

As day by day, the business opportunities are increasing in India; the companies are introducing the customer support service to cater to the queries and complaints of their consumers. Nowadays, however, many companies and business houses are outsourcing these for better performance and support system. The third party outsource firms are effectively managing and handling all types of customer care, queries and grievances of a business.

But is it really effective to outsource the customer support service India rather than handling it by own in-house team?

Yes there are several critical factors which can convince that. They are:

Cost Effective

Any business can benefit from the fact of cost-cutting and reducing expenditure. Outsourcing of customer support service of a business can cut cost drastically thereby increasing the profitability in the long run. However, the provider chosen should be capable of delivering high quality customer support service India.

Expert service

The professional customer support service centres are well trained in providing the required product support to the consumers, answer their queries effectively and resolve any disputes or grievances. So, if the customer is satisfied with the support provided then they will come back for repeated business dealings. This is beneficial for business growth.

Reduction in wait time

When a dedicated team is present for providing after-sales service to customers then generally the queue decreases because the pending queries are resolved effectively in a shorter time period. When a customer does not have to wait for a long time period he is satisfied and a happy customer means good business.

Assuring high quality support 

Any reputed business has a high quality support system for consumers. This is critical for business because after business deals, it is the responsibility of the business to provide the customer with all necessary help required to get acquainted with the product. So a good quality customer service assures the customer of the product itself.

So, next time when you assure your customers of good business, find a reputed customer service centre to outsource your after sales service. This will ensure business growth as well as growing reputation and dedicated customer base.

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December 19th, 2017

Know How to Increase Your Sales By Using the Creative Services?

It is the world of competition that we live in. Each and every business entrepreneurs are trying hard to show of themselves as the outstanding among their competitors. The struggle keeps continuing in the online marketing also. If you want to illustrate yourself to your customers in an interactive way and grab the attraction of them, certain creative implementations are inevitable. There are many creative services India which offer tremendous sales improvement in many small scale and large scale industries. One of such service providers is the 3d animation companies which can put forward many visual treats to your customers and take your product or process to them in an aesthetic manner.

There are many advantages of availing these creative works into your marketing process and some of them are discussed below.

Captivating the concentration

Whatever may be your journal of trade, gathering a good number of clients is the biggest confront. You may be struggling hard to get the good position in the market and wondering how your competitors are coming forward in the race of sales and marketing. You must understand the significance of the 3d animation companies that help them in capturing the attention of their customers.

Longstanding reach

Even your product or process will reach the remote audience if you choose to use the creative way of illustration. The major barrier in the process of globalization is taking the documents and other information related to the product and process to the audience in their language. The 3d animation is the best way to do your brand empowerment without any language barriers.

Elaborate demonstration        

The conventional methods followed in the process of elucidation of the models and the proposals are in the written form or in the pictorial representation. The clarity of what they want to convey is average and not all the people will be interested in spending time in reading and understanding. The user-friendly way of the demonstration of the creative services India is more effortless to understand and will reach even the uninterested customers. It is their creativity that simplifies all the verbal and listening complications.

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November 24th, 2017

Importance of Data Validation Services

Data Validation Services

Most of the client based companies maintain a database having the detailed information about their customers. However many of these information may be partially correct or invalid entry. These cause the services rendered by the company ineffective and decelerates growth of the business. The data validation services in this respect remove the obsolete data and make it consistent and valid which further facilitates the smooth functioning of the business activities. Data validation is an extremely crucial aspect of a business and utmost care should be taken regarding this.

Sometimes the complex data which are purely technical or legal in nature needs to be kept up to date on a regular basis. So the data validation services also make the overall performance of the company better as the employees find the correct information when working on the business deals with the clients and avoid embarrassing circumstances.

There are several types of validation services.

One is email validation services in which the email address of the clients are verified and rectified if required. Since a wrong email address means missing a business opportunity of exchanging business related data, it is important that email addresses of the entire client databases are validated by outsourcing it to a call centre service.

The second type of data validation is phone validation services in which the phone numbers of the customers are verified by the third party call centre services. A validated and genuine phone number increases the rate of customer satisfaction. It also increases the zeal of the employees as it avoids the frustration of repeatedly dialling wrong numbers to reach a prospective client.

The efficient call centres use the market research survey CATI to gather information and opinion about a product or a business service from a client through a preset questionnaire in a computer system. The executive starts asking the queries to the person whose number is dialler through the system and all the information including the phone number and the email address are verified and validated and thereby entered into the database. The data validation services provided by using the data market research survey CATI provide the client with validated effective and comprehensive data which thereby increases the client satisfaction services.

Submitted by

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November 15th, 2017