Let’s face it: we all have experienced waiting for five, ten, or fifteen minutes to connect to the next available agent. In today’s fast-paced world, consumers expect instant access to everything, including customer services. Gone are the days when people used to wait hours for businesses to respond to their...
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Did you know? About 96 percent of customers believe that customer service is one amongst the top factors that influences their loyalty towards a brand. (https://www.forbes.com/sites/blakemorgan/2019/09/24/50-stats-that-prove-the-value-of-customer-experience/?sh=39e690c54ef2) Yes, that’s true. In the competitive era, customer experience is a foremost priority for every business. That is why tech companies have an IT helpdesk to...
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